At Jorge Flow, we are committed to providing high-quality lighting products, including floor lamps, desk lamps, and decorative lamps. To give you peace of mind, we offer warranties on our products to protect against manufacturing defects and ensure your satisfaction.

1. Standard Warranty Coverage

  • All Jorge Flow lamps come with a limited manufacturer warranty covering defects in materials and workmanship.
  • The warranty period may vary by product type; please refer to the product page or your order documentation for specific details.
  • Covered issues may include:
  • Defective wiring or electrical components
    • Faulty switches or controls
    • Structural defects in the lamp base or frame

2. What Is Not Covered

  • Damage resulting from misuse, accidents, or improper installation.
  • Normal wear and tear, including fading, scratches, or minor cosmetic issues.
  • Replacement bulbs or accessories unless specified in the product documentation.

3. How to Make a Warranty Claim

To submit a warranty claim, follow these steps:

  • Contact Us
  • Provide Order Details
    Include your order number, product name, and a description of the issue. Photos of the defect may be required.
    • Return Authorization
      Our support team will provide instructions for returning the item if necessary.
  • Repair, Replacement, or Refund
    • Depending on the issue, we will repair or replace your lamp at no cost.
    • If a repair or replacement is not possible, a refund may be issued according to our Refund & Return Policy.

4. Additional Notes

  • Warranty claims must be submitted within the warranty period.
  • All returned items must be shipped in their original packaging, or equivalent protective packaging, to prevent damage during transit.
  • Jorge Flow reserves the right to determine whether a product qualifies for warranty coverage.

5. Contact Us

If you have any questions regarding warranties or need assistance with a claim, please reach out to us:

Jorge Flow
📍 Address: 401 S Ave B, Cross Plains, TX 76443, USA
📧 Email: support@jorgeflow.site
📞 Telephone: +1 325 374 0294