At Jorge Flow, we want you to love your purchase. If you are not fully satisfied with your order, we’re here to help with a simple and transparent return and refund process.

Returns

  • You may return eligible items within 30 days of delivery for a refund or exchange.
  • To be eligible for a return, items must be:
    • Unused and in the same condition you received them.
    • In the original packaging with all accessories, manuals, and parts included.
  • Certain items, such as clearance or final sale products, are non-returnable.

Refunds

  • Once we receive and inspect your returned item, we will notify you by email.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Shipping costs are non-refundable unless the return is due to an error or defective product.

Exchanges

  • If your item is defective or damaged upon arrival, we will gladly replace it at no additional cost.
  • Please contact us within 7 days of delivery to request an exchange.

Return Shipping

  • Customers are responsible for paying return shipping costs unless the return is due to a mistake on our part (wrong item shipped, defective product, etc.).
  • We recommend using a trackable shipping service to ensure your return is received.

Non-Returnable Items

  • Clearance or final sale items.
  • Gift cards or promotional items.
  • Items damaged due to misuse, neglect, or improper installation.

How to Start a Return

To initiate a return or exchange, please contact us:

Jorge Flow
📍 Address: 401 S Ave B, Cross Plains, TX 76443, USA
📧 Email: support@jorgeflow.site
📞 Telephone: +1 325 374 0294